Shipping policy

Order Processing

All orders are processed within 1 to 5 working days. During busy periods this may take slightly longer. You will receive a confirmation email once your order has been dispatched.

Shipping Method

Orders are shipped via Royal Mail tracked services unless otherwise stated. Tracking details will be provided where applicable so you can follow your delivery.

Delivery Timeframes

United Kingdom delivery typically takes 2 to 5 working days after dispatch.

International delivery can take 7 to 21 working days depending on destination and customs processing.

Please allow up to 30 days from the date of dispatch before a parcel is considered lost. If your order has not arrived within this timeframe, contact us and we will investigate with the courier.

Delivery Delays

We are not responsible for delays caused by postal services, customs clearance, weather disruption, strikes or incorrect shipping details provided at checkout. However, we will always assist in resolving any delivery issue where possible.

Incorrect Address

It is the customer’s responsibility to ensure the shipping address is entered correctly at checkout. If an order is returned due to an incorrect or incomplete address, additional postage costs may apply for redelivery.

Lost or Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and product. Claims made after this period may not be accepted.

For lost parcels, we will open an investigation with the courier before issuing any replacement or refund.

Customs and Import Charges

International customers are responsible for any customs duties, taxes or import fees that may apply in their country. These charges are not included in the purchase price.

Split Shipments

In some cases, items may be shipped separately depending on stock location or availability.

If you have any questions about shipping, please contact us before placing your order and we will be happy to help.